Skip to main content

Why do our sales show $0 in the Payrix Disbursement Txn Details Report?

Updated

Introduction:
The Disbursement Txn Details report helps you track when funds are sent to your bank and what transactions are included in those payouts. This guide explains how to use the report, understand what it shows, and avoid confusion when daily sales appear lower than expected.
 

Process description:
This report is designed to verify payout amounts and timing by reviewing which transactions made up your most recent payouts. It ensures that you can match your daily transactions to the payouts sent to your bank and confirm that no payment processing issues have occurred.
 

Prerequisites:

  • Access to the payment portal to view reports.
  • Understanding of your payout schedule (typically daily, but not on weekends or holidays).

Gathering materials/resources:

  • Date range for the period you want to review.
  • Access to your bank account (optional, for reconciliation purposes).

Step-by-step instructions:

  1. Log in to the Payment Portal
    • Navigate to your payment portal and sign in using your credentials.
  2. Access the Report
    • Go to Reports → Disbursement Txn Details.
  3. Set the Date Range
    • Select the desired date range you want to review (e.g., the last 7 days).
  4. Review Payout Data
    • Look at the disbursement dates and amounts.
    • Remember: this report shows when funds are sent to your bank — not when payments were collected.
  5. Check Timing
    • If you run the report on a weekend, you may see $0 for those days because payouts are not processed until the next business day.
  6. Verify Expected Payouts
    • After the next disbursement (typically by 6 PM EST), re-run the report to confirm that weekend transactions have now appeared.

Tips and best practices:

  • Use Reports → Transaction Details if you need to see real-time payment activity (payments appear there as soon as they are processed).
  • If you see $0 on weekend days, wait until the next payout occurs before assuming there is an issue.
  • Reconcile payouts with your bank deposits regularly to ensure accuracy.

Next steps:

  • If the report still shows $0 after the expected disbursement date/time, open a support ticket with a screenshot of the report and details of the missing transactions.
  • Consider sharing this guide with your team to prevent confusion about weekend payouts.

Additional information:

Powered by Zendesk