Introduction:
This guide explains how to create flexible session limits that allow members to make up missed sessions without them rolling over automatically. By setting up your plans with a 28-day session period and an appropriate weekly limit, you can give members the ability to catch up on missed sessions while maintaining clear boundaries on usage.
Description:
By default, missed sessions do not roll over into the next billing period, which can sometimes cause frustration for members who miss classes due to illness, travel, or schedule conflicts. To provide flexibility while maintaining structure, you can configure your plan to use a 28-day session period with a weekly limit.
This setup allows members to use all their sessions within each billing cycle and make up missed classes later in the same period. It also ensures your billing remains consistent and predictable.
For example, if your plan offers 3 sessions per week, set the session period to 28 days and allocate 12 total sessions per period (3 sessions x 4 weeks), with a weekly limit of 4 sessions. This structure balances flexibility and fairness, giving members room to catch up on missed sessions without enabling unlimited rollovers.
Step-by-step instructions:
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Review your current plan setup
Navigate to Operational > Plans.
Select the membership plan you want to adjust.
Note the current Total sessions by period settings and Weekly Limit — by default, many plans are configured with weekly restrictions that don’t carry over unused sessions.
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Update the session period and limits
Set the session period to 28 days instead of weekly.
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Calculate the total number of sessions a member should receive in that period.
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For example, if your plan allows 3 sessions per week, multiply by 4 weeks:
3 x 4 = 12 sessions per 28 days.
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Set a Weekly Limit to maintain balance, such as 4 sessions per week.
This allows members to make up one missed session in a future week while preventing excessive use.
Save your changes.
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Communicate with members
Let members know that sessions will not roll over to the next billing period.
Inform members they can use all of their sessions within each 28-day cycle, with no penalty for occasional makeups.
Next steps:
Review other plans in your system and apply the same structure where appropriate.
Monitor member attendance patterns to confirm that the new setup meets both member and business needs.
Additional information:
See: What are best practices to keep in mind when setting up Membership Plans?