Introduction:
This article explains the key fields and setup steps for session pack plans, including split payments and discounts, as well as how to add additional sessions once a session pack is already assigned to a member.
What does "Plan Begins" mean?
Answer:
The plan start date — the date a member’s access to your gym and sessions begins.
What is the "First Plan Payment Due"?
Answer:
The date the member’s first payment is scheduled. This can be different from the plan start date.
Important: The second payment follows the plan’s charge interval starting from the plan start date.
Example: Plan begins 8/1, charges every 28 days. First billing date can be 7/30; second billing date will be 8/29.
What is a Signup Fee?
Answer:
A one-time fee charged at sign up, it will not be charged again if a plan auto renews.
What is Auto Renewal?
Answer:
Determines whether the plan will automatically restart when it reaches the end of the plan length set in the membership plan settings. If enabled, members are billed the full pack price the day after their last session is used.
What is a Split Payment?
Answer:
Session packs can be split into up to 4 payments. All split payments together must equal the full price for all sessions in the pack.
What types of discounts are available?
Answer:
Percentage: Discount = percentage × plan total (e.g., 20% of $100 = $20).
Fixed Amount: Discount = flat dollar amount off the plan (e.g., $25 off $125).
How long does a discount apply?
Answer:
Choose whether the discount applies to all invoices for the plan or only the next invoice (first payment).
What is the Salesperson field for?
Answer:
(Optional) The staff member who attached the plan to the member — useful for reporting or sales incentives.
How do I add a discount to the total price for a Session Pack with split payments?
Answer:
Step-by-step:
Select the Session pack plan and select the number of split payments (up to 4).
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Calculate the payment amounts with the discount applied:
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Determine the new total owed after the discount.
Example: $1,000 plan − $500 discount = $500 member will be responsible for
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Divide the new total by the number of split payments.
$500 ÷ 4 = $125 per payment
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Adjust the first payment to include the discount amount so the system shows:
First payment = $625 (member only pays $125 after $500 discount applied)
Remaining 3 payments = $125 each. $625+ 3($125)=$1,000.00 (Full Plan Price)
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Go to the Discount section.
Select Fixed Amount.
Enter the total discount amount (not per-payment).
Choose Apply to Next Charge Only so the entire discount is applied to the first payment.
Complete the Manage Membership flow and click Next.
Verify in the Payment Confirmation pop-up that the discount is applied correctly and the member’s actual payments match the intended amounts.
When are Session Packs useful?
Answer:
Session Packs are perfect for offering a prepaid set of sessions rather than an ongoing membership. They’re ideal for limited-attendance programs such as 10-class yoga packages, one-on-one training, or trial memberships. Key benefits include upfront revenue, automatic tracking of session usage, preventing access beyond what’s paid for, and the flexibility to apply discounts or promotions.
What does the membership fee represent when attaching a Session Pack?
Answer:
When attaching a Session Pack membership in the Plan Details section of the Manage Membership pop-up, the membership fee reflects the total maximum fee of the session pack plan. It is not the per-session price and does not include any discounts entered when attaching the plan. The discount amount will be displayed separately on the Payment Confirmation screen.
Can we add additional sessions to the Session Pack?
Answer:
How to Add Additional Sessions to a Session Pack:
Navigate to the member’s profile.
Click on the Memberships & Payment tab.
Locate the assigned Session Pack and click the three dots to the right.
Select Add Group Sessions Pack.
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On the Add Additional Sessions screen, enter the Price per session (Note: This is per session, not the total price of the Session Pack in the plan set up).
Select the payment method to purchase the additional sessions.
Click Buy additional session(s) to complete the process to add the additional sessions to the member’s account.
Can we manually deduct sessions from a Session Pack once it is attached to a member?
Answer:
Currently, there is no way to manually deduct a session from a pack. If a session needs to be deducted, please contact the GymOwners support team for assistance.
When are sessions deducted from a Session Pack?
Answer:
Sessions are deducted when a member books a session.
If the “Restore Credit for No-Shows” setting is off in your Business Settings, a member who registers but does not check in will lose that session.
It’s critical to ensure that members on a Session Pack check in for every class they attend.
Do Session Packs expire?
Answer:
Packs do not expire by default. To set an end date, use a future cancellation date.
Additional information:
What are best practices to keep in mind when setting up Membership Plans?